How to Book

Booking Tickets at Lichfield Garrick Theatre

You can book tickets online 24 hours a day, 365 days a year on our website. 

If you have any specific questions, please email us on garrick@lichfieldgarrick.com.  

This email address is monitored during Box Office opening hours, and we will endeavour to get back to you as soon as possible. 

Booking Tickets

Box Office 

The Box Office phone lines are currently open Monday - Saturday, 10am-5pm, and will remain open if we have a performance on until the show has begun. The Box Office phone line is 01543 412121. You may be added to a queue if the Box Office is busy. Outside those hours, you can email us regarding any queries on garrick@lichfieldgarrick.com and we will endeavour to respond to you within 48 hours. 

Booking Online 

We charge a £2 booking fee for online transactions booked through the Lichfield Garrick website. This charge does not apply for in-person or phone bookings, and is not applied to free events. If you are having trouble with your online booking, please call the Box Office on 01543 412121 (opening hours above).  

Refunds, Returns & Exchanges 

Please see our Terms & Conditions regarding our refund policy. 

Tickets may be exchanged for another performance (if applicable) of the same production. We cannot always guarantee availability, so please get in touch with us at your earliest opportunity. As we are a receiving house, we cannot exchange tickets to different shows. 

If a show has sold out, we can attempt to resell your tickets for a small commission fee of £1.40 per ticket. If you wish to request a ticket resale, please put your request in writing to the Box Office by emailing garrick@lichfieldgarrick.com  

In the unlikely event that the performance you have booked for is cancelled or rescheduled by the venue or the touring company, you are entitled to a refund of the price paid. In this instance, we will contact your directly via email or phone. Please bear with us if this circumstance occurs - there is no need to contact us, we will contact you as soon as we are able to. We hope to be able to offer a rescheduled performance, and you may have the option to swap your booking directly to the rearranged date. 

Group Bookings

The more, the merrier! Come as a group and celebrate birthdays, Christmas, work dos, or whatever special occasion you want at the Garrick. 

Group Savings

We offer a standard group booking offer of every 11th ticket free (some exclusions apply). Add eleven tickets to your basket and the eleventh ticket will automatically discount. 

Panto Bookings

Groups of 10+ tickets get £3 off and 25+ tickets get £5 off standard tickets (on certain performances). We recommend calling the Box Office to assist with a booking of this size. 

School Bookings

School bookings must be made through our Box Office Manager. 

Reception – Year 3 bookings are entitled to every sixth ticket free for staff. 

All other year groups are entitled to every eleventh ticket free for staff. 

To make your group booking, please start the process by emailing estimated numbers to garrick@lichfieldgarrick.com. Please be aware we cannot take group/school bookings over the phone – we will issue you an invoice ahead of the date.  

Gift Vouchers

Give the theatre-goers in your life room to choose with a Garrick Gift Voucher! 

Vouchers can be purchased in any amount and can be used to buy tickets for any show. You can buy them online or via the Box Office. 

You can opt for an e-voucher which we will send either directly to your email address for you to print or forward, or we can send the e-voucher to the email address of the recipient – the perfect last-minute gift! 

Gift vouchers are valid for two years and can be used to purchase tickets for any show (except private hires & amateur dramatic group performances). 

Theatre Tokens

Looking for the perfect gift for your theatre-obsessed partner, friends or family? You can’t do better than Theatre Tokens. Theatre Tokens gift cards can be used in more than 270 venues nationwide, including the best regional theatres - that's us! 

Secure My Booking

Your ticket, your guarantee. 

When the unexpected happens and you can't make your show, we've got you covered! We understand the disappointment of missing out on your favourite event, which is why we offer ticket refund protection. By adding this to your order, you can safeguard yourself against unforeseen circumstances. Protect your tickets when you book for your next show and be covered for accidents, illness, severe weather, rail strikes, and more! 

For full terms & conditions, please click here. 

For a worry-free purchase, protect your tickets today - you cannot add to your order after you have paid.