All tickets are non-refundable unless the event is cancelled. If you are unable to attend a performance that is fully booked, we will offer to re-sell your ticket for a nominal fee of £1.25 per ticket. Tickets can be exchanged to another performance of the same show subject to availability, for a fee of £1.25 per ticket.
All original tickets held by the customer need to be returned to box office, in person or by post, before we can process any exchanges or resales. This includes print at home tickets.
Exchange and Resale fees do not apply to Lichfield Garrick Friends.
We offer a ticket insurance service via Booking Protect, where you can pay a small fee per ticket and be refunded if you are not able to attend due to certain unforeseen reasons. This can be added at time of booking, be sure to read Booking Protect's terms and conditions.
To review our own full terms and conditions click here.