- Lichfield Garrick
- Support Us
- Membership FAQs and Terms & Conditions
Membership FAQs and Terms & Conditions
Membership Terms & Conditions
Membership Terms and Conditions are in addition to our Standard Terms & Conditions of booking, which can be found here. You can also read our Privacy Policy, on how we will use your data here.
- Memberships are subject to a 14-day cooling off period, during which a refund will be granted on request subject to the return of your membership card. Any benefits used before the refund, such as discounts, fee savings or priority booking, will be deducted. Following this 14-day period memberships are non-refundable.
- Ticket/Bar discounts are for two discounted drinks or food items per transaction and two discounted tickets per show, except for the Friends Circle Single Membership which is for one discounted drink or food item per transaction and one discounted ticket per show.
- Ticket discounts are available on Monday-Thursday performances of professional theatre events and Event Cinema. Ticket discounts/free tickets do not apply to local theatre hires, standard film releases, or external events where Lichfield Garrick acts as ticket agent. All discounts are subject to approval by the promoter of the individual show, so we regret that some professional events may not be included.
- Half price Under-16s tickets are limited to two tickets per show on Monday-Thursday performances, and is available wherever the Under-16 ticket price is already present.
- Priority Booking is for all Theatre shows and Event Cinema but may exclude standard film releases and external events where Lichfield Garrick acts as ticket agent. We apologise that there may be occasions where individual promoters require their shows on general sale immediately and so priority booking cannot be offered.
- Memberships prices are split between the price of the benefits (where the Theatre will be charged VAT) and a donation (where the Theatre can claim Gift Aid if applicable). All benefits are available for purchase without the donation.
- All benefits are subject to availability. The theatre reserves the right to withdraw or amend any benefits at any time.
- Ticket and bar discounts cannot be used in conjunction with any other offer.
- All benefits must be used within the membership period and cannot be carried over to renewed periods or used once memberships are lapsed.
- All memberships are to be used by the named member and any guest, except for the Friends Circle Single Membership which is for the named member only.
- Priority booking, ticket discounts and waived fees will apply automatically when booking online once customers have logged into their customer account.
- The Theatre Management reserves the right to terminate a membership without refund and withdraw all benefits should it be misused, if false information is provided, or if there are any other irregularities.
- Lost membership cards can be replaced subject to an administration charge. Lost renewal vouchers cannot be replaced.
- ‘Renewals’ are classed as memberships that continue into the next period by paying the annual price (or first monthly payment of new period) within 30 days either side of the expiry date. Any purchases made by existing members outside of these dates are classed as new memberships and so not subject to renewal benefits. Memberships transferring to different levels during the renewal period will be treated as renewals.
MEMBERSHIP FAQs:
-
How many people does the membership cover?
Our memberships are for two people, except for the Friends Circle For One which is for one person.
You do not have to tell us the name of the second person and you can bring a different guest to different events if you wish. However, you are welcome to put your membership in two names if you would like to always use the membership together. -
Do I receive a Membership card?
You will receive one membership card per membership to use to claim your discount at the Green Room & Bar. This will display your name and expiry date.
Priority Patrons (formerly Patrons Circle) do not require a membership card as all benefits are automated. -
How do I find out about Friends’ Events?
We will contact you each season with a round-up of your exclusive events. We will also add these to our website here: lichfieldgarrick.com/friends-events.
-
Can I pay for my membership monthly?
We can offer monthly payments for Gold & Diamond Supporter memberships. At the moment this will involve you setting up a Standing Order or a recurring authorised card payment, as we can’t yet accommodate Direct Debit payments. Get in touch to arrange this.
-
Why does the price include a donation?
The price is split between the cost of your quantified benefits (such as discounts, free items and fee savings) from which the Theatre is charged VAT, and a donation to support our various projects on which we can claim Gift Aid if applicable. You will be asked to fill out a short Gift Aid declaration when your purchase your membership, so we can claim an extra 25% on top of your donation from the government if you are a UK Tax Payer.
More information on how this is applied can be found here.
-
Can I purchase the membership without a donation?
All quantified benefits are available for purchase without a donation. Please get in touch on 01543 412123 or email if you wish to do so.
-
Can I donate more than the included amount?
Absolutely, you can add a donation at the checkout when you purchase your membership.
-
What will my donation go towards?
The donation goes towards helping the young people who attend our Young Rep company; audiences who attend our Dementia Friendly film screenings, BSL and Relaxed performances; participants of all abilities who produce and perform in our Community Musical; offering workshops and work placements for young people; and producing top quality shows made in Lichfield.
As a registered charity (1147697), we also fundraise to keep ourselves sustainable and make sure our building is welcoming and accessible for our audiences and participants.
Find out more about how your donation will make a difference.
-
Why have you reviewed the memberships?
On 8th June 2021, we made some changes to the benefits and prices of our memberships.
We have some improvements and adjustments to the benefits to reflect how we will be operating as we re-open after our prolonged closure during COVID-19 restrictions.
We’ve increased membership prices for the first time since April 2017, to take into account inflation, our own rising costs, and increased ticket prices.
You can now join two higher level memberships if you are able to give a significant annual donation, and receive some very special recognition in return.
-
I have an active membership purchased before 8th June 2021 - will the changes affect my current membership?
No – your current membership will run on the same terms as when you purchased/renewed it, right up until your expiry date, so continue to use your membership as normal.
When it’s time to renew your membership, we will be in touch in the usual way and let you know what you need to do. -
Can I swap to the reviewed membership before my expiry date?
Yes – there are some improved benefits available, such as discounts at the bar at all times and on pre-ordered refreshments, which you might like to take advantage of, so please do get in touch with box office to renew sooner.
